SUPPORT PAGE

Before calling our support number, please refer to the following suggestions regarding typical problems:

1. AN ICON THAT WAS PRESENT IN A CERTAIN LEVEL IS NO LONGER THERE. What usually happens is that an icon was dragged from its designated location and inadvertently dropped on top of another icon in the same level and became a part of the program into which it was dropped. If you doubleclick on each icon in the same level as the missing icon, the missing icon will show up in one of the programs in that level. Drag the missing icon out of the program it was dropped into, so that it is no longer in it, but outside of it. You may have to minimize the screen to do this. Then close the program into which the icon was dropped, and then place the missing icon back into its original position. These instructions are also on the inside cover of your cd jacket.

2. CAN ONLY GET TO STEP TWO IN THE INSTALLATION INSTRUCTIONS. This occurs when the user fails to remove the cd after copying APHASIAWAREã as instructed in the installation instructions. To remedy the situation, revove the cd, then click the X in the upper right of the error message window, and then click the X in the upper right of the main screen. A screen should appear with an OKAY button. Click it, then follow the instructions for USING APHASIAWAREã AFTER INSTALLATION beginning with step 3. What also works is clicking the X button in the upper right of the main screen several times until a window shows up with the OKAY button. As a last resort, you can start all over by deleting the APHASIAWAREã folder in drive C, and then inserting the APHASIAWAREã cd, and following the Installation Instructions on the inside front cover of the cd jacket, making sure you remove the cd after installing Aphasiawareã, but before following the instructions for USING APHASIAWAREã AFTER INSTALLATION.

3. Please call our support team for further questions at:

1-608-6CARMEN (1-608-622-7636) or

1-603-672-0128

leaving your name, serial number of your cd, phone number

and a brief description of the problem.

A technician will respond shortly. You may also email us at :

blueskies@myfairpoint.net